Find out what to do if you paid someone you think is a scammer, or if you gave a scammer your personal information or access to your computer or phone.
Scammers can be very convincing. They call, email, and send us text messages trying to get our money or sensitive personal information — like our Social Security or account numbers. And they're good at what they do. Here’s what to do if you paid someone you think is a scammer or gave them your personal information or access to your computer or phone. If you paid a scammer, your money might be gone already. No matter how you paid, it’s always worth asking the company you used to send the money if there’s a way to get it back.
Did you pay with a credit card or debit card?
Contact the company or bank that issued thecredit cardordebit card. Tell them it was a fraudulent charge. Ask them to reverse the transaction and give you your money back.
Did a scammer make an unauthorized transfer from your bank account?
Contact your bank and tell them it was anunauthorized debit or withdrawal. Ask them to reverse the transaction and give you your money back.
Did you pay with a gift card?
Contact the company that issued thegift card. Tell them it was used in a scam and ask them to refund your money. Keep the gift card itself, and the gift card receipt.
Did you send a wire transfer through a company like Western Union or MoneyGram?
Contact thewire transfer company. Tell them it was a fraudulent transfer. Ask them to reverse the wire transfer and give you your money back.
- MoneyGram at 1-800-926-9400
- Western Union at 1-800-448-1492
- Ria (non-Walmart transfers) at 1-877-443-1399
- Ria (Walmart2Walmart and Walmart2World transfers) at 1-855-355-2144
Did you send a wire transfer through your bank?
Contact your bank and report the fraudulent transfer. Ask them to reverse the wire transfer and give you your money back.
Did you send money through a money transfer app?
Report the fraudulent transaction to the company behind themoney transfer appand ask them to reverse the payment. If you linked the app to a credit card or debit card, report the fraud to your credit card company or bank. Ask them to reverse the charge.
Did you pay with cryptocurrency?
Cryptocurrency paymentstypically are not reversible. Once you pay with cryptocurrency, you can only get your money back if the person you paid sends it back. But contact the company you used to send the money and tell them it was a fraudulent transaction. Ask them to reverse the transaction, if possible.
Did you send cash?
If you sent cash by U.S. mail, contact the U.S. Postal Inspection Service at 877-876-2455 and ask them to intercept the package. To learn more about this process, visitUSPS Package Intercept: The Basics.
If you used another delivery service, contact them as soon as possible.
When you report a scam, the FTC can use the information to build cases against scammers, spot trends, educate the public, and share data about what is happening in your community. If you experienced a scam — or even spotted one, report it to the FTC atReportFraud.ftc.gov.
Check out what’s going on in your state or metro area by visitingftc.gov/exploredata.
