Samsung
Request a repair
Request a repair
Request a Repair
Use your Samsung Account to manage your repair requests in a few easy steps.
Let’s start
Find a Service Center
Search for a local Samsung support center and drop by or call for an appointment.
Search a location
Check Repair Status
Have a repair in progress? Check the status of your repair.
Check repair status
Select your product type
What kind of phone do you have?
Select your phone family.
What kind of product is it?
Select the specific model.
Which product can I help you with?
Let us plan the best approach for your repair.
Good news! You are eligible for in-home service.
Schedule a visit with a Samsung-Certified-Pro to diagnose and repair your home appliance.
What to expect
Request Service
Answer a few questions about the issue your product so that we can arrange for the right technician with the right parts.
Confirm
A Samsung Certified Technician will call you within 2 business days to confirm your appointment time.
Repair
Your technician will assist in diagnosing,troubleshooting and/or repairing your issue.
Potential Free repair
This product may be eligible for a one-time free repair. click continue to check your eligibility and set up a repair by phone call.
Call required
Please follow up your repair request with our authorized service center-Total Tech Solution. Phone Number:201–672-9501
Call 201-672-9501
COVID-19 notice
The health and safety of our employees, service providers and consumers is our first priority. Please review the below questions, answering No or Yes will be applied for all.
- Do you, or does anyone else in your residence, currently have COVID-19?
- Have you, or has anyone else in your residence, had close contact in the last 14 days with a confirmed case of COVID-19?
- Are you, or is anyone else in your residence, currently awaiting the results of a test for COVID-19?
- Have you, or has anyone else in your residence, had close contact in the last 14 days with a person who is currently awaiting the results of a test for COVID-19?
- Are you, or is anyone else in your residence, currently experiencing symptoms of COVID-19? A list of symptoms associated with COVID-19 can be found at the following link to the U.S. Centers for Disease Control’s website.
It appears your product has been refurbished by an organization other than Samsung. We will be unable to provide repairs and suggest you contact the place of purchase
To further assist with your repair request, please call us at 1-800-SAMSUNG or schedule a callwith Samsung Pro.
Your Service Details (Mail In)
Customer Contact
Mobile:
Email:
Product Information
Model Number:
Status
Warranty
Manufacture Warranty valid
through: Date not available
Service Request Number
Customer Unit Receive Date
Date not available
Expected repair date
Date not available
Ship Date
Date not available
Repair Completed Date
Date not available
Tracking Number (to Samsung)
Model Number:
Your Service Details (In Home)
Appoinment Date
Service Request Number
Product Information
N/A
Warranty
Warranty Unknown
COVID-19 notice
Due to the health concerns of our Service technicians, you will need to revisit after 14 days to request service. We apologize for any inconvenience.
Don’t see a product you need service for?
Enter your IMEI number
IMEI number
IMEI number is a 15 digit code.
Find your IMEI number
Let’s chat
Let us guide you through your registration.
Chat now
Register
X
How do I find my IMEI number?
Alternate ways for finding IMEI
- The back of your device:If you have a removable battery, look under or below the battery for the phone's IMEI or serial number.
- The packaging:The original box may pst the device's full IMEI and serial number.
- Your carrier's website:Your account details may pst the device's IMEI and serial number.
- Bill of sale:Review your sales receipt or contract for your device's IMEI and serial number.
- Samsung Members:If you have a Samsung account and the Samsung Members app installed, the serial number stored in Samsung Members is actually your phone or tablet's IMEI number.
- Dial *#06# on the phone:It will display the IMEI and serial number.
Enter your serial number
Serial number
Your serial number is a 11 digit code.
Find your Serial number
Let’s chat
Let us guide you through your registration.
Chat now
Continue
Confirm your information
What's your model code
Let’s chat
Let us guide you through your registration.
Chat now
Your serial number
Serial number
Complete registrationGo to My Products
Confirm your information
Model code:
Enter the last digit of your serial number
Serial number
Complete registrationGo to My Products
Opt in for Care Text Messaging
Care Text messaging updates
Receive personalized Care messages about your product that include how to get the most out of your product, warranty updates, service information, and more.
Mobile phone number*
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*By submitting your phone number, you agree to receive automated text messages about your product. Consent is not a condition of any purchase. Reply HELP for help and End Journey to cancel. Message frequency varies. Messaging and data rates may apply. View Terms & Privacy
Opt-inSkip
Opt-inSkip
How do I find my IMEI number?
Alternate ways for finding IMEI
- The back of your device:If you have a removable battery, look under or below the battery for the phone's IMEI or serial number.
- The packaging:The original box may pst the device's full IMEI and serial number.
- Your carrier's website:Your account details may pst the device's IMEI and serial number.
- Bill of sale:Review your sales receipt or contract for your device's IMEI and serial number.
- Samsung Members:If you have a Samsung account and the Samsung Members app installed, the serial number stored in Samsung Members is actually your phone or tablet's IMEI number.
- Dial *#06# on the phone:It will display the IMEI and serial number.
You have successfully added your product
Potential Free repair
This product may be eligible for a one-time free repair. click continue to check your eligibility and set up a repair by phone call.
Call required
Please follow up your repair request with our authorized service center-Total Tech Solution. Phone Number:201–672-9501
Call 201-672-9501
COVID-19 notice
The health and safety of our employees, service providers and consumers is our first priority. Please review the below questions, answering No or Yes will be applied for all.
- Do you, or does anyone else in your residence, currently have COVID-19?
- Have you, or has anyone else in your residence, had close contact in the last 14 days with a confirmed case of COVID-19?
- Are you, or is anyone else in your residence, currently awaiting the results of a test for COVID-19?
- Have you, or has anyone else in your residence, had close contact in the last 14 days with a person who is currently awaiting the results of a test for COVID-19?
- Are you, or is anyone else in your residence, currently experiencing symptoms of COVID-19? A list of symptoms associated with COVID-19 can be found at the followinglinkto the U.S. Centers for Disease Control’s website.
COVID-19 notice
Due to the health concerns of our Service technicians, you will need to revisit after 14 days to request service. We apologize for any inconvenience.
It appears your product has been refurbished by an organization other than Samsung.We will be unable to provide repairs and suggest you contact the place of purchase
Benefits of Pro Repair Service
Sign into your Samsung Account to begin enjoying many benefits including managing your repair requests.
Let's start
Certified Technicians
A certified technician will diagnose and repair your product.
90-day Warranty
Experience more confidence with a 90-day repair warranty.2
Upfront Price
Out-of-warranty price won’t change if the repair is more.*
Genuine Parts
Your product will be repaired using Samsung genuine parts.
Find a Service Center
Search for a local Samsung support center and drop by or call for an appointment.
Start search
Certified Technicians
A certified technician will diagnose and repair your product.
Phones, Tablet & Wearable
Our technicians are ready to help.
Home Appliance
Locate a Samsung-Certified Pro to diagnose and repair your appliance.
Television
Samsung has a large network of TV repair technicians.
Enter your service request and phone number to check the status of your repair.
1
Required. Service numbers are 10 digits. Letters do not apply.
2
Required. Ex: 000-000-0000
No service request found.
Please check the service request number or phone number.
Your Service Details
Customer Contact
Mobile:
Email:
Product Information
Model Number:
Status
Warranty
Service Request Number
Customer Unit Receive Date
Expected Repair Date
Ship Date
Repair Completed Date
Tracking Number (to Samsung)
Carrier Name
Tracking Number (from Samsung)
Commonly asked questions
How much will my repair cost?
The specifics of your repair cost will vary based upon your diagnosis, warranty status, and repair-type selected. However, phone screen replacements, commonly the best solution for cracked Galaxy phone screens, have set prices at Samsung Repair locations. Find your device’s approximatescreen replacement cost here
What information do I need before beginning my repair request?
It is always helpful to have your product model, serial number, or IMEI (the unique identifying used for mobile phones) before beginning your repair.Click hereto learn how to find yours.
Do I need a Samsung Account to start a repair request?
Signing in to or creating your own Samsung Account is the best way to create a repair request so that you can receive our highest-level of personalizedservice. However, you can also create repair requests as a Guest for walk-in and in-home service. Currently, mail-in service requires the use of a Samsung Account.
My product is working fine, but I am missing a part. What can I do?
Shopping onSamsung Parts, an authorized distributor of Samsung parts and accessories, may provide you with what you need.
How do I update or check my warranty status?
You can check your warranty status by signing into your Samsung Account on the top right of the page. Once you are signed in, look under 'My Products' to see the status of all your registered products. If we have an incorrect warranty date, just click 'Review Warranty' and upload proof of purchase and we can update your status.
How to find model code
- Category
- Type
We're here for you
Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
Get support
Call or Text Us Give us a call
How can we help you?
1-800-SAMSUNG 1-800-SAMSUNG
1-800-726-7864 1-800-726-7864
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Mobile 8 AM - 12 AM EST 7 days a week
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Home Electronics & Appliance 8 AM - 12 AM EST 7 days a week
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IT/Computing 8 AM - 12 AM EST 7 days a week
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Text Support 24 hours a day 7 days a week
⌂Standard Limited Warranty applies:http://www.samsung.com/us/Legal/Phone-HSGuide/#Section 2: Standard Limited Warranty..
*Out-of-warranty transparent pricing is only available on samsung.com/support for Home Appliances. It is not available for mobile devices.
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- Support Support
- Request Repair And Check Repair Status | Samsung Request Repair And Check Repair Status | Samsung
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