Report an Incident (2024)

Use this tool to describe your cybersecurity incident – we will help you identify the issue and offer advice on how to resolve it. If you are an IT specialist, please use our technical form instead.

Before You Continue

SingCERT can only take reports on incidents based in Singapore. If the affected individual or organisation and the source of the incident are outside of Singapore, please submit your report to another CERT.

What kind of incidents can I report to SingCERT?

We encourage reporting of cybersecurity incidents to SingCERT. This enables us to understand the scope and nature of cyber incidents, as well as alert and assist a broader range of individuals and organisations.

Phishing, extortion, scam emails (send us your email header at our Report a Phishing Email initiative)

Phishing websites

Ransomware attacks

Website defacements

Malware hosting/Command and Control Servers

Unauthorised attempts (either failed or successful) to disrupt or gain access to a network, system or its data

For more information, please refer to our FAQ page.

Please note that:

Cybercrime is a serious criminal offence in Singapore where the Police are the relevant authority to investigate such offences. You should lodge a Police report at https://eservices.police.gov.sg/, if you think you may have been the victim of a cybercrime.

Report an Incident (2024)

FAQs

Report an Incident? ›

Call 999 if: a serious offence is in progress or has just been committed. someone is in immediate danger or harm.

How should you report an incident? ›

Call 999 if: a serious offence is in progress or has just been committed. someone is in immediate danger or harm.

What is an example of an incident? ›

What is an example of an incident? An incident is any type of event that causes mental or physical damage to someone or their property. Common incidents are workplace harassment, car accident, or property damage.

What are the 5 elements of an incident report? ›

The key tasks to mention in the workflow includes notification of the incident, identification of responsible, interviews, investigation and analysis, conclusion, sharing learnings and implementation.

What type of incident must be reported? ›

This includes such things as workplace accidents, hazardous material spills, safety violations or misconduct by employees. In most cases, these forms are filled out immediately after the incident has occurred and contain detailed information about what happened, when it happened and who was involved.

What are the five rules of incident reporting? ›

  • 5 Simple Rules for.
  • 1 - Make it Accessible. Incident Reporting.
  • 2 - Make it Relevant. Any solution you use should be relevant and adaptable to your. individual needs. Every organisation is different so why should. ...
  • 3 - Make it Known.
  • 4 - Make Time to Train.
  • 5 - Make it Work Hard.

What is the procedure of incident reporting? ›

- Identify all the affected individuals. Record the names of the personnel involved and their work titles, shift schedules, and any pertinent information. - Identify the witnesses and note their statements. Write down the names of those who were there at the time of the occurrence and their statements.

What is considered an incident? ›

An incident is an event that has unintentionally happened, but this may not result in damage, harm or injury.

How do you write a good incident? ›

What should you include in an incident report?
  1. When & where did it happen? Your report should contain the date, time and location where the accident took place. ...
  2. Who were involved? ...
  3. What did they do? ...
  4. Why did it happen? ...
  5. Were there any witnesses? ...
  6. What is the extent of damage to a person or property?
Nov 14, 2022

How to make an incident report? ›

How to create an incident report
  1. Have all basic facts prepared. In order for an incident report to be useful, it is helpful for all facts listed in the report to be specific and accurate. ...
  2. Explain the sequence of events step-by-step. ...
  3. Analyze the incident. ...
  4. Describe any injuries. ...
  5. Proofread your work. ...
  6. Submit your report.
Jul 28, 2023

What is the basic incident report format? ›

An incident report should include the following details: The person affected and their contact information. A factual description of the incident, including location, date, and time. A description of the incurred injuries if any.

What is the difference between an incident and an accident? ›

When OSHA defines accident vs incident, they define them as follows: “An accident is an unforeseen and unplanned event or circ*mstance. An incident is something that occurs during work where no personal injury or illness is caused”. Accidents tend to be characterized by unexpected, undesirable events resulting in harm.

What are the five rules of incident report writing? ›

What are the five rules of incident report writing?
  • Timeliness: Always report the incident as soon as possible.
  • Accuracy: Make sure all information provided is accurate and detailed.
  • Completeness: Be thorough and provide all important details.
  • Confidentiality: Handle sensitive and personal information carefully.

What are the three C's of an incident report? ›

Training your brain before you find yourself in a high-pressure situation may help you save a life or potentially help someone in pain. There are three basic C's to remember—check, call, and care.

How do you write a news report on an incident? ›

How to Write a News Report?
  1. Step 1: Gathering Information. Collect important and accurate information about the incident. ...
  2. Step 2: Visiting the Site. ...
  3. Step 3: Interviews. ...
  4. Step 4: Transcribing the Interviews. ...
  5. Step 5: Start Writing the Report. ...
  6. Step 6: Catchy Headline. ...
  7. Step 7: Writing the Lead. ...
  8. Step 8: The body.
Jun 9, 2023

What is a mistake you might make when writing an incident report? ›

Incomplete reports: Failing to gather all relevant details on the incident can hamper the investigation and corrective action process. Using vague or cursory descriptions of events rather than documenting the incident thoroughly can lead to insufficient records, making it important to use standardized forms.

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