Cell Phone Insurance & Protection Plan: P360 | T-Mobile (2024)

McAfee® Security for T-Mobile with ID Protection supports PCs, Macs, smartphones, and tablets running the following operating systems:

• Windows®
• macOS®
• Android™
• iOS®
• ChromeOS™

You can add the McAfee® Security for T-Mobile with ID Protection software to up to 10 eligible household devices.

As part of Protection<360> you get access to extra benefits available in the Protection<360>® app by Assurant®:

• Access to unlimited live technical support via call or chat for all of your smart devices
• View your coverage details, service fee/deductible information, and program terms
• Quick links to other benefits and apps included in Protection<360>
• File and track a claim
• Troubleshoot your device with helpful device-specific step-by-step guides

Once you’ve enrolled in Protection<360>, be sure to download and register the Protection<360>® app by Assurant®.

Apple® may provide service and technical support for eligible devices with Protection<360> through AppleCare Services. If you have a non-T-Mobile branded (BYOD) device, AppleCare Services are not included.

If your Apple device is eligible for AppleCare Services, this service is available during the first 24 months from the date you enroll in Protection<360> and as long as your plan coverage remains uninterrupted.

McAfee® Security for T-Mobile, accessible via the McAfee® Security for T-Mobile app, provides privacy and identity protection to give you the confidence to explore freely online—anywhere, anytime. McAfee® Security for T-Mobile with ID Theft Protection helps you:

• keep your identity and devices secure from online threats, including the latest viruses and malware
• steer clear of phishing by blocking malicious websites automatically so you can browse safely
• be warned of unsecured Wi-Fi connections and hotspots
• scan and monitor your personal data online with breach alerts and protection tips
• cancel and reissue wallet contents like ID, credit cards, medical cards, and more if you lose your wallet
• get guidance and support restoring your identity if it’s stolen with dedicated ID restoration agents
• cover qualifying ID recovery costs like lost wages, legal fees, and fraudulent bank charges with $1M Identity Fraud Reimbursem*nt*

*Feature not available to residents of New York. Subject to the terms and conditions of the applicable insurance policy.

Customers may file a claim online at mytmoclaim.com, in the Protection<360>® app by Assurant®, or by calling 1-866-866-6285.

For loss/theft claims, you may need to call T-Mobile to suspend service. You may be required to disable the Find My phone feature prior to making a claim and before sending back a claimed device. Remember to file a claim within the timeframe indicated in your coverage documents.

You will need the following:

• Device details, including make and model, and information explaining what happened to your damaged or lost device
• Contact info. Have your my.t-mobile.com user ID and password handy so we can verify your identity. We may ask you for your picture ID in the claims process.
• Payment method for service fee/deductible
• Shipping information (domestic US only)

You may be required to provide additional documentation (such as a proof of loss form) to process your claim.

The best place to start is at support.apple.com. Answer a few questions and you’ll be presented with options to help resolve your issue.

You can also start the claim process with Assurant® by clicking on the File or Track a Claim box online at: https://mytmoclaim.com/. Enter your mobile number and continue to follow the instructions on the screen.

When you file a claim, we’ll present you with the replacement option available to you, which may include service through Apple for eligible devices, device replacement through JUMP!® Upgrades, advanced exchange replacement by mail or a repair service.

If your claim is authorized for replacement:

• it will be replaced with a reconditioned device of like kind and quality. If a reconditioned device isn’t available, we’ll replace it with a new device of like kind and quality. Device color may vary depending on availability.
• it will be shipped the next business day, when available, at no additional cost to you once your claim is approved by Assurant.
• you’ll have 10 days to return your damaged device to avoid a non-return fee. Prepaid shipping materials and instructions on how to return the device will be provided.

If your claim is authorized for walk-in repair:

• you’ll receive a notification with the repair location
• replacement parts used for repairs will come from our authorized servicer’s inventory. This may include reconditioned, rebuilt, or new parts of like kind and quality to the original device parts.

For more information, visithttps://mytmoclaim.com/